Seasonal Guest Services

Summary

The Guest Services staff assists in the daily operations of the Red River Zoo.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Admissions

· Create a lasting impression on guests upon entry and exit of the zoo.

· Educate guests about conservation, SAFE, animals in general, and animal welfare.

· Answer phone calls and direct calls to appropriate parties or take messages.

· Assist guests in the conducting of transactions.

· Maintain a safe and clean environment for guests to enjoy.

Carousel

· Create a lasting impression on guests throughout their carousel experience.

· Educate guests about conservation, SAFE, animals in general, and animal welfare.

· Maintain a safe and clean atmosphere for guests to enjoy.

· Assist guests in the conducting of transactions.

Concessions Stand

· Safely prepare and serve food to guests.

· Educate guests about conservation, SAFE, animals in general, and animal welfare.

· Assist guests in the conducting of transactions.

· Maintain a safe and clean environment for yourself and guests.

· Shelf stocking, and product quality maintenance.

Required Education and Experience

Applicants must be at least 16 years of age.

Work Environment

Guest Services staff members work in the admissions building, carousel pavilion, and Dancing Crane Café. Additionally, our Guest Services staff may be required to work outdoors during special events.

Physical Demands

This is largely a sedentary role; however, stocking needs to occasionally be done. Miscellaneous projects may require the ability to lift up to fifty pounds.

Position Type and Expected Hours of Work

This is a part-time position where hours will vary based upon the zoo’s need for staff. We have many events throughout the season with varying time frames.

Our season runs from mid-April to the end of October.

Apply Here

 

Guest Services Lead

The guest services lead is responsible for overseeing the guest services team at the Red River Zoo, ensuring that all visitors have a positive and memorable experience. This includes overseeing the admission, carousel, and concession areas of the Zoo. The guest services lead will also be responsible for supervising and training the guest services staff and addressing any customers concerns. This is a seasonal position that runs through October 2024.

Key Duties and Responsibilities:

1. Responsible for conducting daily opening and closing duties in the Guest Services department.

2. Conduct weekly inventory, place orders as needed, and ensure product is replenished in a timely manner.

3. Inventory and resupply first aid kits in Guest Services Areas.

4. Supervise and train seasonal Guest Services Staff to ensure they are providing excellent customer service.

5. Ensure that all guest services areas are clean, organize and fully stocked.

6. Help maintain a clean and safe work environment for staff and guests.

7. Receive and display gift shop merchandise.

Reports to: Guest Services Manager/Assistant Guest Services Manager

Work Hours: Must be available to work evenings and weekends as needed. Ideally available for 4 10 hour shifts per week.

Job Requirements:

· Strong leadership and management skills

· Excellent customer service skills

· Commitment to the Zoos mission

· Excellent communication skills and ability to solve problems independently and give clear directions to subordinates.

· Excellent organizational skills with keen attention to detail, safety awareness, common sense, and sound judgment.

· Must be available to work evenings, weekends and possible holidays as needed.

· Professionalism and positive attitude at all times.

· Disseminate information to team members in a timely and positive manner.

· Demonstrates dedication to creating a positive guest experience for all zoo visitors.

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Summer Education Instructor

The Red River Zoo is looking for fun, creative, and responsible Summer Education Instructor to help lead the Summer 2024 Education Programs! As part of the Education Department your job will be to facilitate a fun, educational, and safe experience for the program’s participants. This unique position is a great way to acquire skills in developing educational programming, informal education, and classroom management.

As one of our Summer Education Instructors, you will work as a team to coordinate and supervise each day of dynamic activities for the program participants. Typical activities for Summer 2024 programs include (but are not limited to): games, crafts, educational activities, animal encounters, carousel rides, animal care, and leadership activities.

The children in the programs are ages 4 to 6, 1st-2nd grade, 3rd-4th grade, and 11–14-year-olds. This position runs from late-May through mid-August.

Duties

• Supervise, lead, teach and mentor program participants.
• Collaborate with other Summer Education Instructors and the Education Department Staff to run a smooth and timely summer program.
• Deliver educational content and further the mission of the Zoo in a fun and exciting way.
• Present and handle program animals (including mammals, birds, reptiles and invertebrates) to program participants.
• Teach and monitor safe handling of tools, bio-facts, and animals.
• Instruct various program activities in a timely manner including games, activities, keeper chats, animal encounters as well as pick up and drop off.
• Communicate effectively with participants, zoo staff, and zoo guests.
• Assist with Special Events
• Provide exceptional customer service.
• Other duties as assigned.

Knowledge, Skills, and Abilities:

• Ability to teach children participants concept relating to the zoo, wildlife, and conservation.
• Excellent problem-solving skills with the ability to adapt to changing environments.
• Ability to teach age-appropriate science concepts to children of developmental levels.
• Demonstrate time management and group management skills.
• Reliable and punctual attendance habits
• Outgoing and passionate about nature and wildlife
• Be able to be outside to on your feet for long periods of time.
• Ability to responsibly keep track of a large group of children.

Minimum Requirements

• Prior experience teaching children in a formal or informal education setting preferred.
• Have completed at least 1 year of college.
• CPR/First Aid Certified preferred.
• Be outgoing and passionate about nature and wildlife.
• Excellent classroom or group management skills
• Be able to stand on your feet for long periods of time.
• Flexible schedule (may work weekends, holidays, evenings…)
• Trustworthy and personable
• Be able to lift at least 40lbs.

Apply Here

Grounds Maintenance Worker

Reports to: Facility & Grounds Manager

To Apply: Submit cover letter and resume.

Major Responsibilities:

• Provides maintenance and repairs for the Red River Zoo’s buildings, equipment, exhibits, carousel, and physical infrastructure.
• Follows and makes recommendations to the Zoo’s maintenance programs and schedules, documents maintenance procedure per schedule on daily, weekly monthly and seasonal schedules.
• Adheres to the Zoo’s purchasing policies and department budget
• This position involves working directly with other staff and departments to ensure proper development and maintenance of the Red River exhibitory, buildings and physical infrastructure.
• Must be able to plan and prioritize projects and work orders to maximize efficiency and safety for the staff and public. Ensure projects are ready and executed on time or reports delays promptly. Coordination and scheduling of seasonal positions which may cross between different departments requires proper planning and prioritizing skills.
• Must be a self-starter who demonstrates productivity and efficiency. Sets an example of good work ethics, maturity, and professionalism
• Assists with coordination of snow removal in winter months.
• Coordinates daily, weekly, monthly maintenance schedule of zoo equipment and carousel.
• Experienced in the safe operation of proper tools including power tools and skid steer
• Ability to effectively plan and coordinate projects with multiple departments
• Assist with set up of special events or rentals when necessary
• Ensures AZA and USDA requirements are met with regards to non-animal exhibit buildings and grounds.
• Other duties as assigned.
• 40 hours a week position, schedule may vary.

Knowledge/other requirements:

• Follow and mark off assigned workorders
• Must be able to lift 50lbs on occasion
• Able to take direction and follow project information from management
• Must be dependable
• Experience with minor repairs in plumbing, minor electrical, minor mechanical, building, and structural construction methods and techniques
• Planning, maintenance and scheduling processes for facility responsibilities
• Knowledge of, or ability to rapidly learn AZA and USDA standards.
• Ability to rapidly learn and understand the Red River Zoo’s Risk Management Program, Occupational Health and Safety Program, and Facilities Maintenance protocols.
• Must demonstrate integrity and a solid work ethic.
• Must have a drivers license.

Apply Here