Job Opportunities
The Red River Zoo is getting ready for our summer season!
We’re currently accepting applications for the following seasonal positions:
Guest Services Lead
Guest Services Team Members
Summer Education Instructor
Guest Services Lead
To apply, download the application from this link. You can either return it in person to the Red River Zoo admissions desk or scan it/e-mail it to [email protected] You can also apply online here. Please indicate on your application which of the below positions you’re applying for.
Position Overview:
The guest services lead is responsible for overseeing the guest services team at the Red River Zoo, ensuring that all visitors have a positive and memorable experience. This includes overseeing the admission, carousel, and concession areas of the Zoo. The guest services lead will also be responsible for supervising and training the guest services staff and addressing any customers concerns.
Key Duties and Responsibilities:
1. Responsible for conducting daily opening and closing duties in the Guest Services department.
2. Conduct weekly inventory, place orders as needed, and ensure product is replenished in a timely manner.
3. Inventory and resupply first aid kits in Guest Services Areas.
4. Supervise and train seasonal Guest Services Staff to ensure they are providing excellent customer service.
5. Ensure that all guest services areas are clean, organize and fully stocked.
6. Help maintain a clean and safe work environment for staff and guests.
7. Receive and display gift shop merchandise.
Reports to:
Guest Services Manager/Assistant Guest Services Manager
Work Hours:
Must be available to work evenings and weekends as needed. Ideally available for 4 10 hour shifts per week.
Job Requirements:
· Strong leadership and management skills
· Excellent customer service skills
· Commitment to the Zoos mission
· Excellent communication skills and ability to solve problems independently and give clear directions to subordinates.
· Excellent organizational skills with keen attention to detail, safety awareness, common sense, and sound judgment.
· Must be available to work evenings, weekends and possible holidays as needed.
· Professionalism and positive attitude at all times.
· Disseminates information to team members in a timely and positive manner.
· Demonstrates dedication to creating a positive guest experience for all zoo visitors.
Guest Services Team Member
To apply, download the application from this link. You can either return it in person to the Red River Zoo admissions desk or scan it/e-mail it to [email protected] You can also apply online here. Please indicate on your application which of the below positions you’re applying for.
Summary
The Guest Services staff assists in the daily operations of the Red River Zoo.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Admissions
· Create a lasting impression on guests upon entry and exit of the zoo.
· Educate guests about conservation, SAFE, animals in general, and animal welfare.
· Answer phone calls and direct calls to appropriate parties or take messages.
· Assist guests in the conducting of transactions.
· Maintain a safe and clean environment for guests to enjoy.
Carousel
· Create a lasting impression on guests throughout their carousel experience.
· Educate guests about conservation, SAFE, animals in general, and animal welfare.
· Maintain a safe and clean atmosphere for guests to enjoy.
· Assist guests in the conducting of transactions.
Concessions Stand
· Safely prepare and serve food to guests.
· Educate guests about conservation, SAFE, animals in general, and animal welfare.
· Assist guests in the conducting of transactions.
· Maintain a safe and clean environment for yourself and guests.
· Shelf stocking, and product quality maintenance.
Required Education and Experience
Applicants must be at least 16 years of age.
Work Environment
Guest Services staff members work in the admissions building, carousel pavilion, and Dancing Crane Café. Additionally, our Guest Services staff may be required to work outdoors during special events.
Physical Demands
This is largely a sedentary role; however, stocking needs to occasionally be done. Miscellaneous projects may require the ability to lift up to fifty pounds.
Position Type and Expected Hours of Work
This is a part-time position where hours will vary based upon the zoo’s need for staff. We have many events throughout the season with varying time frames.
Our season runs from mid-April to the end of October.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Summer Education Instructor
To apply for Summer Education Instructor, apply online here.
The Red River Zoo is looking for fun, creative, and responsible Summer Education Instructor to help lead the Summer 2023 Education Programs! As part of the Education Department your job will be to facilitate a fun, educational, and safe experience for the program’s participants. This unique position is a great way to acquire skills in developing educational programming, informal education, and classroom management.
As one of our Summer Education Instructors, you will work as a team to coordinate and supervise each day of dynamic activities for the program participants. Typical activities for Summer 2023 programs include (but are not limited to): games, crafts, educational activities, animal encounters, carousel rides, animal care, and leadership activities.
The children in the programs are ages 4 to 6, 1st-2nd grade, 3rd-4th grade, and 11–14-year-olds. This position runs from late-May through mid-August.
Duties
- Supervise, lead, teach and mentor program participants.
- Collaborate with other Summer Education Instructors and the Education Department Staff to run a smooth and timely summer program.
- Deliver educational content and further the mission of the Zoo in a fun and exciting way.
- Present and handle program animals (including mammals, birds, reptiles and invertebrates) to program participants.
- Teach and monitor safe handling of tools, bio-facts, and animals.
- Instruct various program activities in a timely manner including games, activities, keeper chats, animal encounters as well as pick up and drop off.
- Communicate effectively with participants, zoo staff, and zoo guests.
- Assist with Special Events
- Provide exceptional customer service.
- Other duties as assigned.
Knowledge, Skills, and Abilities:
- Ability to teach children participants concept relating to the zoo, wildlife, and conservation.
- Excellent problem-solving skills with the ability to adapt to changing environments.
- Ability to teach age-appropriate science concepts to children of developmental levels.
- Demonstrate time management and group management skills.
- Reliable and punctual attendance habits
- Outgoing and passionate about nature and wildlife
- Be able to be outside to on your feet for long periods of time.
- Ability to responsibly keep track of a large group of children.
Minimum Requirements
- Prior experience teaching children in a formal or informal education setting preferred.
- Have completed at least 1 year of college.
- CPR/First Aid Certified preferred.
- Be outgoing and passionate about nature and wildlife.
- Excellent classroom or group management skills
- Be able to stand on your feet for long periods of time.
- Flexible schedule (may work weekends, holidays, evenings…)
- Trustworthy and personable
- Be able to lift at least 40lbs.
Full-time position: Work at least 40 hours a week; 5 days a week.
Part-time position: Work around 20 hours a week, 5 days a week.
How to Apply
Complete the online application form including resume and cover letter